Dawn Mular - Helping Friends Career Network

Wednesday, April 18, 2007

IT Service Delivery Executive

Candidate: Service Delivery Executive


Austin, Texas Area

"..a seasoned project manager that understands dynamic service delivery and delivered exceptional results...”

Service Delivery Executive with 18+ years of IT, Fortune 500 experience. Successfully managed $3.5M Cost Center service delivery.


Significant accomplishments included:

  • Establishing key Infrastructure, Service Delivery, and Service Management processes for global, leveraged support teams.
  • Managed service improvement, review, performance measurement, and reporting methods for Infrastructure and Help Desk Operations. .
  • Established Sarbanes Oxley (Sox)-compliant methodology and process controls for billing and service delivery.

Education

  • Masters of Business Administration
  • B.S.E.E. Electrical Engineering

http://www.readyshare.com/Users/mular@adelphia-net/HFCN.jpg

http://hfcareernetwork.com

Helping Friends LLC
4317 Oakmont Drive
Copley OH 44321
Phone: 330.703-1007Fax: 330.668.6963
Email: mular@adelphia.net
URL: http://http://hfcareernetwork.com


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Helping Friends is interested in creating value and delights in serving employers and recruiters in matching great people with great companies, opportunities, and resources. Our database is generously attracting Fortune 500 experienced professionals from the individual contributor to Senior Executives, all with proven results in their field.

Most of our candidates are in IT, Sales, Marketing, Accounting, Executive Level Staff, Program Management, Legal, with experience in startups and from small to Fortune 500 experience.


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