SUMMARY: Skills- Versatile in Information Technology and the logic that drives it, this, Fortune 500 Experienced Global IT Program Manager is available with Six Sigma, Enterprise Knowledge and Resource Management experience with technical, operational, and strategic service delivery issues. Process improvement, training, people management.
Lives in CO, willing to relocate for the right opportunity.
Resume Presented by: Helping Friends, LLC.
Contact: Dawn Mular dawn.mular@helpingfriendscareernetwork.com
Candidate ID: TV960 | | Date of Submission: 08/03/07 | |
OS/SOFTWARE EXPERIENCE
UNIX/Sparc | Macintosh | PC/Intel/Linux | MS Word, Excel, Project, Visio | Adobe Creative Suite | Google SketchUp, Maps
CERTIFICATIONS
Sun Certified System Administrator for Solaris, Part 1
STI Knowledge: Certified Knowledge Manager
Sun Six Sigma Green Belt
RELATED COURSEWORK
Project Management Fundamentals at Sun, 2005
Six Sigma: Sigma Orientation and Sigma for Everyday Use, 2003
Sun CAP (Change Acceptance Process) Orientation, 2003
Sun ONE (Open Net Environment) Fundamentals, 2002
Customer Advocacy Speaker Workshop, 2002
FrontLine Leadership, 2001
Coaching, the InsideOut Advantage, 2001
Managing Within the Law I and II, 2001
Solaris 7 System Administration I and II, Sun Microsystems, 1999-2000
PROFESSIONAL EXPERIENCE
Castle Rock Associates, Lafayette CO: Project Manager (11/2006-present)
Intelligent Transportation System (ITS) software design
Client management
Requirements gathering and resource planning
Scope of work definition
QA planning
Usability testing
GUI design
Sun Microsystems, Broomfield CO: IT Process Architect (12/2005-11/2006)
Process creation, definition, documentation, training, and implementation across global IT
Curriculum development and training delivery in multiple settings and environments
Sun Microsystems, Broomfield CO: IT System Technologist (04/2002-12/2005)
Desktop, Application, and Server support
Network (including wireless and remote technologies) support
Project and Partner Management
Manage team of Sun and Partner staff to develop training curriculum
Travel to partner sites to train partner engineers
Maintain strong relationship with partners to deliver quality support
Saved Sun approximately $250,000/year through implementation of Knowledge Management
Sun internal application enhancements
Service Account Management
Service Level Agreement negotiation
Build and maintain relationships with product managers in IT
Issue bugs and requests for enhancements, drive prioritization and completion
Facilitate beta testing of Sun products within the Sun IT environment
Track product issues using Root Cause Corrective Action
Interface with IT to provide Help Desk feedback and metrics
Evangelize Sun IT to external customers
Sun Microsystems, Broomfield CO: IT Supervisor (10/2000-04/2002)
Responsible for managing overall performance standards for individual contributors including setting objectives, metrics reporting, and monitoring progress against objectives
Customer escalation management
Manage relationships with service partners including field and campus support, IT product managers, vendors, and Helpdesk staff
Sun Microsystems, Broomfield CO: IT System Technologist (03/1999-10/2000)
Desktop, Application, and Network support
Train Helpdesk engineers
Create support procedures for complex mission critical applications
New application deployment contact for other IT support staff
Technical escalation manager for desktop software support
Mentoring for newly hired IT Support engineers
University of Colorado Health Sciences Center, Denver CO: Professional Research Associate (09/1998-03/1999)
Clinical Coordinator for national lung cancer research program
Collaborated with national research teams to procure samples for lung cancer tissue bank
Improved tissue bank database by acting as a liaison between researchers and database engineers
EDUCATION
Master of Science in Biochemistry and Molecular Biology from Colorado State University, Fort Collins CO (08/1993-05/1998) GPA:3.2
Bachelor of Arts in Philosophy from Colorado State University, Fort Collins CO (08/1988-05/1991) GPA:3.5
References available upon request.