Dawn Mular - Helping Friends Career Network

Saturday, May 10, 2008

Senior IT or Professional Services Director.

CD950 Senior IT or Professional Services Director.
Contact Helping Friends Career Network
http://hfcareernetwork.com


Not looking for just another job.. This is a Senior IT Professional that wants to make a difference. Over 10 Years of Results Oriented IT and Professional Services Experience: People, Process, Systems, Technical Management and Service Delivery. Impressive successful record in service delivery and team management and large scale systems implementation.
  • Experience in gaining results from best practices of Six Sigma and IT Information Library (ITIL).
  • Implemented IT storage solution savings $2.3 million dollars +
  • Recognized service operations savings of over $800K annual operational costs.
  • Directed technical team evaluation of newest hardware technology, improving deployment time, with more efficient use of IT Server Footprint.
  • Transformed operational organizations into a true ITIL format with a primary focus on service management deployment of multiple heterogeneous server, application, environments into enterprise class infrastructures.

Company 1. USA, LLC
-
Director of Open Systems, IT Operations, January 2005 - Present

Company 2. Fortune 500 Technology Company
Acting Director, World Wide Technical Services.
Senior Global Manager, World Wide Technical Services, Global eServices
Senior Client Services Support Manager, Enterprise Services IT
Desktop Support Manager, Americas Resolution Center
Systems Administrator, Americas Resolution Center

Taos Mountain Software, (Sun Microsystems, July 1996 - March 1997)
Systems Administrator, Systems Migration Group,

ETAK Navigation
Technical Lead, Senior Cartographic Technician

Areas of expertise:
- Outstanding written and verbal communication skills
- Global operations
- Budget and inventory experience
- Strong negotiating skills
- Strong leadership skills and team building skills
- Outstanding project management skills (Sigma)
- Technology integration and implementation
- Web Services (SunOne BEA WebLogic, JBoss)
- Enterprise Resource Planning (ERP)
- 3G Data services
- Service delivery
- Veritas, Symantec tools
- IT Information Library ( ITIL )
- Multiple Hardware Platforms (Sun, Intel and Apple)
- Majority of Office software (Microsoft, Staroffice)
- Operating Systems (Sun Solaris, Linux, Microsoft)
- Infrastructure Support and services
- Internet tools

Education:
California State University, Chico Bachelors of Art in Geography Geographical Information Systems and Cartography emphasis
Sun University, Courses with training emphasis on Management and technical leadership.
United States Army Officer Candidates School, Commissioned Second Lieutenant

Military Experience:
United States Army National Guard
Detachment Commander and Platoon Leader Military Police Company, United States Army National Guard
Executive Officer, Alpha Company, 1-149th Armor Battalion, United States Army National Guard
Platoon Leader, Alpha Company, 1-149th Armor Battalion, United States Army National Guard
Combat Engineer, Charlie Company, 132nd Engineer Company.