Helping Friends LLC 3867 West Market Street #102 Akron, OH 44333
"Leadership for Results"
SENIOR PROFESSIONAL People mover who believes organizational goals can be accomplished by positively impacting people's lives, one person at a time.
Dynamic leader with more than 20 years of management experience and expertise in multiple industries. Further expertise in operations and project management. Exceptional expertise in employee management. Recognized as a strategic thinker who has demonstrated ability managing multiple functions cost-effectively, identifying critical issues, and implementing effective solutions. Excellent communicator as indicated by building, leading and motivating cross-functional teams, as well as through recognition as a public speaker delivering effective presentations. Key competencies include:
Strategic Planning - Project/Program Management - Operations Analysis - Employee Management Process Management - Budgeting - Account Management - Troubleshooting - Team Building - QA Policies/Procedures - Financial Analysis - Customer Relations - Organizational Development Prince2 Project Management
CAREER ACHIEVEMENTS
Managed a Follow-the-Sun Service Response international Sigma project. Recruited team; developed new policies, procedures and mandates; recommended employee training and infrastructure upgrades to address the service response shortcomings; drove process from beginning to end; Results: ROI realized in less than 12 months.
Developed project to upgrade all computer systems to new operating system platform. Outlined cost (staffing and training, capital acquisition needs, infrastructure upgrade, rollout plan and contingencies); implemented project. Results: Reduction in staffing; three-year ROI.
Hired staff to create a new department. Consolidated various departments into one; developed and implemented all policies and procedures; performed initial assessment of all staff and dismissed those not qualified. Results: Reduced headcount by 12%; improved responsiveness and significantly increased staff accountability and utilization.
Assumed management of a dispersed Field Operations organization. Applied quality employee-and customer-focused management practices. Results: zero attrition over three years; maximized customer support; resource of seasoned professionals.
Served as second level manager of a growing corporate campus. Brought on-line five new buildings in two years. Results: Housing for over 7,000 employees, on-time and within budget.
Assumed management responsibility for failing Voice Services department. Utilized leadership, team building and process management skills; instituted damage control, problem identification and resolution measures. Results: Department operating at maximum efficiency with zero personnel issues, resignations or terminations within six months.
Initiated get-well plan that restored the confidence of a $10 million per year customer. Results: Customer confident about future services and continued with company as CAD/CAM provider.
Created organization that collected used capital equipment. Either recycled or refurbished the equipment. Results: Realized capital utilization beyond three-year depreciation schedule, decreasing quarterly budget by $800K.
PROFESSIONAL EXPERIENCE
WESTERN FIELD OPERATIONS MANAGER
CAMPUS SERVICES MANAGER
QUALITY OFFICE AND ACCOUNT MANAGER
BUSINESS SERVICES & PROJECT MANAGER
VOICE SERVICES MANAGER
Sun Microsystems, Santa Clara, CA
1995 - 2004
INFORMATION SYSTEMS SENIOR MANAGER
Sybase Inc., Emeryville, CA
1994 - 1995
RESOURCES CENTER MANAGER
WORKSTATION SUPPORT MANAGER
Sun Microsystems, Santa Clara, CA
1988 - 1994
BRANCH MANAGER
Prime ComputerVision Corporation, Santa Clara, CA
1987 - 1988
FIELD ENGINEERING MANAGER
ComputerVision Corporation, Santa Clara, CA
1983 - 1987
CAD/CAM PRODUCTION SUPERVISOR
Bechtel Petroleum, San Francisco, CA
1981 - 1983
CAD/CAM SUPPORT SUPERVISOR
Boeing, Renton, WA
1978 - 1981
DIRECTOR of PATIENT TRANSPORTATION and MAIL CENTER
Cedars-Sinai Medical Center, Beverly Hills, CA
1974 - 1978
MILITARY SERVICE
EDUCATION
US Navy - 1966 - 1970
California Coast University, Santa Ana, CA
Combat Medic, two Purple Hearts
BS - 6/11/1985
Operating Room Technician
MBA - 8/28/2006
FOREIGN LANGUAGES
Portuguese - Read, write, speak; native fluency.
Spanish - Conversational ability.
Professional references provided upon establishment of mutual interest.
