Business Case for Better Software Practices:
http://stevemcconnell.com/psd/13-businesscase.htm
Fortune 100 Best Companies To Work For 2007: http://money.cnn.com/magazines/fortune/bestcompanies/2007/full_list/
Fortune Best Companies to Work for By U.S. States
http://money.cnn.com/magazines/fortune/bestcompanies/2007/states/California.html
Gartner To IT Executives: Be Business Leaders:
http://wistechnology.com/article.php?id=4232
Tips for Asking for a Raise:
http://www.freemoneyfinance.com/2007/10/need-a-raise-ti.html
Big Apple, Windy City.. Tops for Jobs: http://www.kcci.com/smallbusiness/14413661/detail.html
Troy DuMoulin Hitch Hikers Guide to the IT Galaxy: Configuration Management (CMDB) relationships even more critical than it has been in the past.
http://blogs.pinkelephant.com/index.php?/troy/comments/server_consolidation_virtualization_service_criticality/
Trends: Department of Defense and Teleworking: Bill Vass interesting take of the examples of Applied Information Technology. "When Sun began their iWork program in 2002, they originally used planning ratios of 1.4 sales force employees for each office “seat” of real estate acquired and of 1.2 home campus employees per “seat.” Based on the program’s success, Sun currently uses ratios of 3.0 sales force employees per “seat” and 1.6 home campus employees per seat. With computations made on real estate and employee support costs over the past five years, Sun has determined that fixed office employees cost them approximately $10K per year, flex employees cost them approximately $6.5K per year, and home assigned employees cost them approximately $3.5K per year. If these types of savings were scaled to the more than 180,000 employees DoD reports as “eligible to telework,”16 potential savings of greater than $250M per year could be added to the projected BRAC savings of $600M per year as currently projected."
Work at Home Job Sites from About.Com
http://jobsearch.about.com/od/workfromhome/a/workathome.htm
Career Journal RSS Feed: http://www.careerjournal.com/newsfeed/rss/crj_frontpage.xml
Stay current using the IT Toolbox RSS Feeds at
http://baan.ittoolbox.com/subscriptions/feeds.asp?kb=19
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Wednesday, October 24, 2007
Saturday, October 13, 2007
Senior IT Manager w/Unix
Helping Friends LLC 3867 West Market Street #102 Akron, OH 44333
Candidate ID: 301 Category: Senior IT Manager
"Leadership for Results"
SENIOR PROFESSIONAL People mover who believes organizational goals can be accomplished
Dynamic leader with more than 20 years of management experience and expertise in multiple industries. Further expertise in operations and project management. Exceptional expertise in employee management. Recognized as a strategic thinker who has demonstrated ability managing multiple functions cost-effectively, identifying critical issues, and implementing effective solutions. Excellent communicator as indicated by building, leading and motivating cross-functional teams, as well as through recognition as a public speaker delivering effective presentations. Key competencies include:
Strategic Planning - Project/Program Management - Operations Analysis - Employee Management Process Management - Budgeting - Account Management - Troubleshooting - Team Building - QA Policies/Procedures - Financial Analysis - Customer Relations - Organizational Development Prince2 Project Management
CAREER ACHIEVEMENTS
Managed a Follow-the-Sun Service Response international Sigma project. Recruited team; developed new policies, procedures and mandates; recommended employee training and infrastructure upgrades to address the service response shortcomings; drove process from beginning to end; Results: ROI realized in less than 12 months.
Developed project to upgrade all computer systems to new operating system platform. Outlined cost (staffing and training, capital acquisition needs, infrastructure upgrade, rollout plan and contingencies); implemented project. Results: Reduction in staffing; three-year ROI.
Hired staff to create a new department. Consolidated various departments into one; developed and implemented all policies and procedures; performed initial assessment of all staff and dismissed those not qualified. Results: Reduced headcount by 12%; improved responsiveness and significantly increased staff accountability and utilization.
Assumed management of a dispersed Field Operations organization. Applied quality employee-and customer-focused management practices. Results: zero attrition over three years; maximized customer support; resource of seasoned professionals.
Served as second level manager of a growing corporate campus. Brought on-line five new buildings in two years. Results: Housing for over 7,000 employees, on-time and within budget.
Assumed management responsibility for failing Voice Services department. Utilized leadership, team building and process management skills; instituted damage control, problem identification and resolution measures. Results: Department operating at maximum efficiency with zero personnel issues, resignations or terminations within six months.
Initiated get-well plan that restored the confidence of a $10 million per year customer. Results: Customer confident about future services and continued with company as CAD/CAM provider.
Created organization that collected used capital equipment. Either recycled or refurbished the equipment. Results: Realized capital utilization beyond three-year depreciation schedule, decreasing quarterly budget by $800K.
PROFESSIONAL EXPERIENCE
WESTERN FIELD OPERATIONS MANAGER
CAMPUS SERVICES MANAGER
QUALITY OFFICE AND ACCOUNT MANAGER
BUSINESS SERVICES & PROJECT MANAGER
VOICE SERVICES MANAGER
Sun Microsystems, Santa Clara, CA
1995 - 2004
INFORMATION SYSTEMS SENIOR MANAGER
Sybase Inc., Emeryville, CA
1994 - 1995
RESOURCES CENTER MANAGER
WORKSTATION SUPPORT MANAGER
Sun Microsystems, Santa Clara, CA
1988 - 1994
BRANCH MANAGER
Prime ComputerVision Corporation, Santa Clara, CA
1987 - 1988
FIELD ENGINEERING MANAGER
ComputerVision Corporation, Santa Clara, CA
1983 - 1987
CAD/CAM PRODUCTION SUPERVISOR
Bechtel Petroleum, San Francisco, CA
1981 - 1983
CAD/CAM SUPPORT SUPERVISOR
Boeing, Renton, WA
1978 - 1981
DIRECTOR of PATIENT TRANSPORTATION and MAIL CENTER
Cedars-Sinai Medical Center, Beverly Hills, CA
1974 - 1978
MILITARY SERVICE
EDUCATION
US Navy - 1966 - 1970
California Coast University, Santa Ana, CA
Combat Medic, two Purple Hearts
BS - 6/11/1985
Operating Room Technician
MBA - 8/28/2006
FOREIGN LANGUAGES
Portuguese - Read, write, speak; native fluency.
Spanish - Conversational ability.
Professional references provided upon establishment of mutual interest.
Monday, September 17, 2007
Business Development Manager
Business Development/Service Manager
| |
Helping Friends, LLC
Contact: Dawn Mular dawn.mular@helpingfriendscareernetwork.com
330.703.1007
Summary of Qualifications
A seasoned manager with proven people skills, a strong technical background and business acumen. His hands-on experience in strategic planning, business unit development, project and product management, and software design and implementation was garnered in large corporations and in a start-up.
Senior project/program manager with Prince 2 certification. Technical Manager with broad-based experience and knowledge of computer hardware and software, including installation, configuration management, troubleshooting, and support. Proven ability leading teams to successfully design, develop and deploy products and services to the high tech marketplace. Breadth of industry experience in Technical Services, Engineering and Information Technology.
Experience
Sun Microsystems, Inc. 1994 - Present
Business Development Manager
Plan and run Regional Operational reviews worldwide for all Sun Educational Services field delivery teams. Responsible for budget planning and tracking for Customer Advocacy organization. Responsible for coordinating and developing Sun Education Business Plan. Direct customer contact for providing input for Sun curriculums, products, and consulting services, including attending Trade Shows, surveys, and customer visits.
Practice Development Manager for Educational Services Solution Integration
Responsible for all aspects of design, development, quality, implementation and maintenance of integrated solutions. Worked with the multiple Sun Services business units to identify and incorporate customer and business requirements and ensure quality customer learning solutions. Developed the Operational Capability Assessment (OCA) that provides an organization the ability to deliver IT services to an agreed upon service level in a predictable fashion with acceptable risk and cost. Integration Manager for Educational Services on two Corporate acquisitions.
Support Services Senior Manager, Enterprise Services Information Technology
Managed deployment of Computer Telephony Integration (CTI) software for Sun's Customer Care Centers world wide. Managed deployment and sustaining maintenance of the Product Life Cycle Database Software (PLC-IMS) for all new product and service development. Management of Sun's Mission Critical Application and server consolidation project. Development and management of applications migration plan, scheduling, project plan and updates, and test cycles.
Project Manager, North American Field Organization Manager (NAFO)
Responsible for the start up and build up of Sun Service's Campus in Broomfield, Colorado. Specific duties included the transition of technical jobs and personnel from several California locations to Broomfield, CO, and identifying and selecting qualified candidates for all the technical support teams in the Customer Care Center. Established a presence for Sun in the Denver metropolitan area. Additional responsibilities included Campus transitions for NAFO in Burlington, Massachusetts and Newark, California.
Manager, Mission Critical Support and Technical Account Support
Second level manager responsible for definition, organizational development and implementation of 7x24 Mission Critical Support and Technical Account Support teams. NASC liaison to the Support Services World Wide Organization for specification of Account Management deliverables.
Manager, Business Support
Managed North American Solution Center training. International interface between NASC and Sun's international solution centers. Expanded Sun's interface with a third party vendor to provide warranty support for Sun products. This included defining products, training and product requirements and contract requirements for the NASC and the third party.
Apple Computer, Inc.
Manager, Developer Technical Response
Managed the Network/Communications and Hardware Technical Support Groups. The group's charter was to provide code level technical support to third party software venders developing applications to run on the Apple platform. Managed the Apple International developer technical support interfaces. Responsible for setting up problem escalation and relationships between product divisions and countries.
Manager, Direct Response Center
Managed the A/UX and Network and Communications Technical Answerline. Defined and implemented the Apple USA In-house Developer Support program. Duties included defining product support scope, deliverables and technical expertise requirements. Managed a staff of 10 engineers. Responsible for relocation of groups to Austin, TX. This included site identification, transfer of resources and establishment of a parallel site in Austin until transition of all functions completed.
Sun Microsystems, Inc.
Manager, UNIX Technical Support
Managed Technical Support Engineers that provide technical support to Sun customers. Built and re-skilled a group that originally consisted of 6 engineers to a staff of 18 with the proper skills. Responsible for helping define support requirements for Sun OS releases. Responsible for defining staffing requirements and problem escalation.
Fortune Systems Corporation
Principal Software Engineer/Project Leader
Project leader for the design, development and deployment of the company's local area network. Supervised four programmers and coordinated all aspects of the project product cycle, including schedules, interface of hardware and software vendors, manufacturing, documentation, and product assurance. Project leader for tape streamer. Responsible for all aspects of the product release cycle. Wrote device drivers for peripherals designed for the Fortune System. Ported all drivers from the 68000 architecture to the 68020 architecture.
Systems programmer.
Wrote utility programs for Fortune's UNIX system using "C". Projects included menu preprocessor, videotext libraries, floppy diskette copy utility, and tape archival program for tape streamer. Technical Support for datacenter and lab operations group.
Ford Aerospace and Communications Corporation
Programmer/Operations Support
Design and development of system utility software, maintenance of system software, administration and maintenance of UNIX systems.
Languages and Operating Systems
C, FORTRAN, Basic. Various Assembly languages UNIX sh/csh . SunOS, and Solaris 2.X.
Education
University of Phoenix
BSB-IS, Business and Information Technology, 2002 3.9/4.0 GPA
De Anza College
AA, Liberal Arts
Certifications
Neville-Clark ISO 9000 Certified Auditor
Prince2 Foundation
ITIL Foundation
Activities
Mayor, Lafayette, Colorado
City Council Member, Lafayette, Colorado
Thursday, August 2, 2007
CANDIDATE: IT Enterprise Programs, Services Manager
SUMMARY: Skills- Versatile in Information Technology and the logic that drives it, this, Fortune 500 Experienced Global IT Program Manager is available with Six Sigma, Enterprise Knowledge and Resource Management experience with technical, operational, and strategic service delivery issues. Process improvement, training, people management.
Lives in CO, willing to relocate for the right opportunity.
Resume Presented by: Helping Friends, LLC.
Contact: Dawn Mular dawn.mular@helpingfriendscareernetwork.com
| Candidate ID: TV960 | | Date of Submission: 08/03/07 | |
OS/SOFTWARE EXPERIENCE
UNIX/Sparc | Macintosh | PC/Intel/Linux | MS Word, Excel, Project, Visio | Adobe Creative Suite | Google SketchUp, Maps
CERTIFICATIONS
Sun Certified System Administrator for Solaris, Part 1
STI Knowledge: Certified Knowledge Manager
Sun Six Sigma Green Belt
RELATED COURSEWORK
Project Management Fundamentals at Sun, 2005
Six Sigma: Sigma Orientation and Sigma for Everyday Use, 2003
Sun CAP (Change Acceptance Process) Orientation, 2003
Sun ONE (Open Net Environment) Fundamentals, 2002
Customer Advocacy Speaker Workshop, 2002
FrontLine Leadership, 2001
Coaching, the InsideOut Advantage, 2001
Managing Within the Law I and II, 2001
Solaris 7 System Administration I and II, Sun Microsystems, 1999-2000
PROFESSIONAL EXPERIENCE
Castle Rock Associates, Lafayette CO: Project Manager (11/2006-present)
Intelligent Transportation System (ITS) software design
Client management
Requirements gathering and resource planning
Scope of work definition
QA planning
Usability testing
GUI design
Sun Microsystems, Broomfield CO: IT Process Architect (12/2005-11/2006)
Process creation, definition, documentation, training, and implementation across global IT
Curriculum development and training delivery in multiple settings and environments
Sun Microsystems, Broomfield CO: IT System Technologist (04/2002-12/2005)
Desktop, Application, and Server support
Network (including wireless and remote technologies) support
Project and Partner Management
Manage team of Sun and Partner staff to develop training curriculum
Travel to partner sites to train partner engineers
Maintain strong relationship with partners to deliver quality support
Saved Sun approximately $250,000/year through implementation of Knowledge Management
Sun internal application enhancements
Service Account Management
Service Level Agreement negotiation
Build and maintain relationships with product managers in IT
Issue bugs and requests for enhancements, drive prioritization and completion
Facilitate beta testing of Sun products within the Sun IT environment
Track product issues using Root Cause Corrective Action
Interface with IT to provide Help Desk feedback and metrics
Evangelize Sun IT to external customers
Sun Microsystems, Broomfield CO: IT Supervisor (10/2000-04/2002)
Responsible for managing overall performance standards for individual contributors including setting objectives, metrics reporting, and monitoring progress against objectives
Customer escalation management
Manage relationships with service partners including field and campus support, IT product managers, vendors, and Helpdesk staff
Sun Microsystems, Broomfield CO: IT System Technologist (03/1999-10/2000)
Desktop, Application, and Network support
Train Helpdesk engineers
Create support procedures for complex mission critical applications
New application deployment contact for other IT support staff
Technical escalation manager for desktop software support
Mentoring for newly hired IT Support engineers
University of Colorado Health Sciences Center, Denver CO: Professional Research Associate (09/1998-03/1999)
Clinical Coordinator for national lung cancer research program
Collaborated with national research teams to procure samples for lung cancer tissue bank
Improved tissue bank database by acting as a liaison between researchers and database engineers
EDUCATION
Master of Science in Biochemistry and Molecular Biology from Colorado State University, Fort Collins CO (08/1993-05/1998) GPA:3.2
Bachelor of Arts in Philosophy from Colorado State University, Fort Collins CO (08/1988-05/1991) GPA:3.5
References available upon request.
Wednesday, April 18, 2007
IT Service Delivery Executive
| Candidate: Service Delivery Executive | ||
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| Helping Friends LLC | ||
| Placement | Free HFCN Jobs Network | Linked In Business Network | eCandidates | Jobs Board |
Highlighting some of our Great Candidates
Helping Friends is interested in creating value and delights in serving employers and recruiters in matching great people with great companies, opportunities, and resources. Our database is generously attracting Fortune 500 experienced professionals from the individual contributor to Senior Executives, all with proven results in their field.
Most of our candidates are in IT, Sales, Marketing, Accounting, Executive Level Staff, Program Management, Legal, with experience in startups and from small to Fortune 500 experience.
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