| Candidate: Service Delivery Executive |
| Austin, Texas Area
"..a seasoned project manager that understands dynamic service delivery and delivered exceptional results...” Service Delivery Executive with 18+ years of IT, Fortune 500 experience. Successfully managed $3.5M Cost Center service delivery.
Significant accomplishments included: - Establishing key Infrastructure, Service Delivery, and Service Management processes for global, leveraged support teams.
- Managed service improvement, review, performance measurement, and reporting methods for Infrastructure and Help Desk Operations. .
- Established Sarbanes Oxley (Sox)-compliant methodology and process controls for billing and service delivery.
Education - Masters of Business Administration
- B.S.E.E. Electrical Engineering
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| http://hfcareernetwork.com | Helping Friends LLC
4317 Oakmont Drive
Copley OH 44321
Phone: 330.703-1007Fax: 330.668.6963
Email: mular@adelphia.net
URL: http://http://hfcareernetwork.com |
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